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Job Description
Summary of Role
Perform sales operational and technical support to enable promotions, and sales to organisations. Uses superior customer service and technical skills in a timely manner, creating and implementing technical solutions.

Accountabilities & ResponsibilitiesPresales deal supportWork with regional directors, country managers, and regional operations and marketing managers to validate the operational supportability of proposed deals.Ensure that operational support is provided to business in assessing operational feasibility of new business cases.Ensure that new students that come through agreed business cases have a tracking/reporting method.Manage sales to organisationsBe the point of contact for account managers to facilitate sales to organisations.Facilitate sales to organisations including delivery of the agreed products and services and invoicing.Develop any required technical solutions to facilitate sales.Manage CIMA’s component object model (COM).Ensure that support for sales to organisations delivers within agreed service levels.Prioritise workload particularly during high-peak and exam deadlines.Maintain and archive documentation and files for sales and business cases, deals and MoUs.Manage systems product and pricing systems configuration in CRM systems.Support the maintenance of CIMA’s products within the CRM system.Assist in the creation of new products and complex product configuration.Maintain and update pricelists to ensure that agreed pricing rules are applied.Responsible for maintaining and updating promotional codes in the CRM and associated eligibility rules.Responsible for maintaining and updating complex discounting configuration in the CRM as required to support agreed discounting structures.Report and analyse the performance of sales channels and deals.Support the development of reporting (including dashboards) to track the performance of sales channels.Working with the BI teams to support development of reporting (including dashboards) to track the performance of deals.Ensure data quality to support the creation of reporting and dashboards.Undertake user acceptance testing of CRM to ensure Sales to Organisation functionality/processes are fit for purposeOccasional further hours and weekends as may be necessary to fulfil his/her duties or the needs of the business, which may include the 3 working days between Christmas and New Year.
Supervisory ResponsibilitiesNoneKnowledge, Skills & Abilities RequiredApplication knowledge of component object modelSiebel CRM knowledge at data field level in Siebel base tablesSkilled technical data knowledge of integration between Siebel and ERP for products, pricing, accounts and contactsSQL skillsAdvanced excel skillsCIMA product knowledgeCIMA regional knowledgeExcellent professional communication and customer service skillsRequired Experience, Qualifications & EducationDegree or equivalentIdeally 2-4 years demonstrable experience working with databases and data manipulation, querying and reports

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Desired Skills and Experience


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Job Responsibility
Presales deal supportWork with regional directors, country managers, and regional operations and marketing managers to validate the operational supportability of proposed deals.Ensure that operational support is provided to business in assessing operational feasibility of new business cases.Ensure that new students that come through agreed business cases have a tracking/reporting method.Manage sales to organisationsBe the point of contact for account managers to facilitate sales to organisations.Facilitate sales to organisations including delivery of the agreed products and services and invoicing.Develop any required technical solutions to facilitate sales.Manage CIMA’s component object model (COM).Ensure that support for sales to organisations delivers within agreed service levels.Prioritise workload particularly during high-peak and exam deadlines.Maintain and archive documentation and files for sales and business cases, deals and MoUs.Manage systems product and pricing systems configuration in CRM systems.Support the maintenance of CIMA’s products within the CRM system.Assist in the creation of new products and complex product configuration.Maintain and update pricelists to ensure that agreed pricing rules are applied.Responsible for maintaining and updating promotional codes in the CRM and associated eligibility rules.Responsible for maintaining and updating complex discounting configuration in the CRM as required to support agreed discounting structures.Report and analyse the performance of sales channels and deals.Support the development of reporting (including dashboards) to track the performance of sales channels.Working with the BI teams to support development of reporting (including dashboards) to track the performance of deals.Ensure data quality to support the creation of reporting and dashboards.Undertake user acceptance testing of CRM to ensure Sales to Organisation functionality/processes are fit for purposeOccasional further hours and weekends as may be necessary to fulfil his/her duties or the needs of the business, which may include the 3 working days between Christmas and New Year.

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